The Support Ticket

A relationship in triage. One partner infected, the other filing complaints no one is reading. The ticket has been open since you said 'just one more prompt' at 11pm on a Tuesday. It has been escalated. It has been de-escalated. It has been reassigned to a team that does not exist. The SLA was breached months ago. You keep marking it as 'in progress' but nothing is progressing. They are still here. You do not understand why. Do not close this ticket.